Return Policy
Understanding your refund and cancellation rights
This policy explains how refund and cancellation requests are handled for Tempify quotes, payments and related vehicle-cover services. Any insurance eligibility or cover decision remains subject to the applicable provider's terms.
Policy Overview
We review refund requests fairly and in accordance with applicable UK consumer law, the status of the requested cover, and the rules of the payment method used.
Submitting a request does not automatically guarantee a refund. We first check whether payment settled, whether the service or cover period started, and whether any provider costs have already been incurred.
When a Refund May Be Available
A refund or payment correction may be considered in situations such as:
Non-Refundable Circumstances
Subject to your statutory rights, a refund may be unavailable where:
- The requested cover period has started or ended.
- Incorrect or incomplete information was supplied.
- The request is made only because you changed your mind after fulfilment began.
- There is evidence of abuse, fraud or misrepresentation.
- A non-recoverable provider fee was incurred, where the law allows it.
- The request falls outside an applicable provider cancellation right.
How to Request a Refund
Step 1: Contact Us
Open the support form and select a refund-related subject.
Step 2: Provide Details
Include your order reference, payment date and a clear explanation.
Step 3: Review
We review the payment and service status, then email the outcome.
Your UK Consumer Rights
Nothing in this policy limits rights that cannot lawfully be excluded. Depending on the product and circumstances, you may be entitled to an appropriate remedy where a service is not provided with reasonable care and skill, is not as described, or is not fit for its stated purpose.
Payment Processing
Payments and refunds are processed through third-party payment providers. Approved refunds are normally sent back through the original payment method.
Dispute Resolution
Please contact us first so we can investigate and try to resolve your concern directly. If it cannot be resolved, any available alternative dispute resolution or payment-provider process will depend on the service and applicable law.
Contact Information
For refund requests or questions about this policy, use our secure contact form. We aim to acknowledge enquiries promptly.